Terms of
Service

By downloading, installing, accessing, or using the PlayerAid mobile application or any associated website or service (collectively, the "Service"), you agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, do not access or use the Service.

These Terms constitute a legally binding agreement between you and PlayerAid ("Company," "we," "us," or "our"). If you are using the Service on behalf of an organization or business, you represent that you have the authority to bind that organization to these Terms, and references to "you" include both you personally and that organization.

Age Requirements

• You must be at least 13 years old to use PlayerAid.
• If you are between 13 and 17 years old, you may only use the Service with the express consent and active supervision of your parent or legal guardian, who agrees to be bound by these Terms on your behalf.
• You must be at least 18 years old to independently enter into financial transactions on the platform, including Stripe Connect onboarding and marketplace payments.

Account Registration

To access most features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it updated
• Maintain the confidentiality of your login credentials and not share them with others
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at support@playeraid.org if you suspect unauthorized access to your account
• Not create an account on behalf of another person without their express authorization
• Not maintain more than one active account without explicit written permission from PlayerAid

Account Verification

We may require you to verify your identity, email address, or other information at registration or at any later time. We reserve the right to reject account applications or terminate accounts that cannot be verified or that appear to involve misrepresentation.

PlayerAid offers three primary account types:

Co-Managers

Account owners may invite co-managers to assist in managing teams and athlete data. Co-managers are bound by these Terms, and the primary account owner remains solely responsible for all actions taken by their co-managers on the platform.

Managed Player Profiles

Coaches, parents, and guardians may create profiles for athletes who do not have their own PlayerAid accounts ("Managed Players"). By creating a Managed Player profile, you represent that you:

• Are the legal parent, guardian, or duly authorized coach of the minor athlete
• Have legal authority to submit the athlete's personal information and consent on their behalf
• Accept full responsibility for ensuring the accuracy, appropriateness, and lawfulness of information submitted for the Managed Player
• Understand that you bear liability for any claims arising from Managed Player profiles you create

PlayerAid provides the following core services. The availability of specific features may vary based on your account type, subscription status, and region.

PlayerAid reserves the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice, and without liability to you.

Payment Processor

All payment transactions on PlayerAid are processed by Stripe, Inc. ("Stripe"), a third-party payment processor. By making or receiving payments through PlayerAid, you agree to Stripe's Terms of Service and Privacy Policy. Your payment card and banking information is collected and processed directly by Stripe and is not stored on PlayerAid's servers.

Team Expenses

Coaches and team managers may create expense records and collect payments from team members through the platform. By joining a team, athletes and their guardians acknowledge that coaches may create financial obligations using this feature. Disputes regarding team expenses are solely between the athlete (or guardian) and the coach; PlayerAid is not a party to these transactions.

Marketplace Payments

Bookings made through the Services Marketplace constitute direct transactions between the service provider and the client. PlayerAid facilitates the payment infrastructure but is not a party to the underlying service agreement and does not guarantee the quality, safety, delivery, or legality of any services.

Stripe Connect (Service Providers)

Service providers who accept payments through the platform must complete Stripe Connect onboarding. By completing onboarding, you agree to the Stripe Connected Account Agreement. PlayerAid may charge a platform service fee on marketplace transactions, which will be disclosed clearly at the time of the transaction.

Refunds

Refund eligibility for marketplace bookings is determined by the service provider's stated cancellation and refund policy, which must be disclosed on their listing. Team expense payments are generally non-refundable unless the charge was made in error. For payment disputes, contact support@playeraid.org.

Taxes

You are solely responsible for determining and fulfilling all tax obligations applicable to your marketplace earnings or purchases. PlayerAid does not provide tax advice. Stripe may issue applicable tax forms to providers as required by law.

For Service Providers

• You represent and warrant that you hold all necessary licenses, certifications, qualifications, and legal permissions required to offer the services you list on the platform.
• You are solely responsible for the accuracy of your service descriptions, pricing, availability, and any claims made about your qualifications or experience.
• You agree to honor all confirmed bookings or provide adequate advance notice and a full refund for cancellations.
• You must clearly disclose your cancellation and refund policy on your listing before accepting bookings.
• PlayerAid may suspend or permanently remove listings that violate these Terms, our guidelines, or applicable law, without prior notice or liability.

For Clients

• You are responsible for independently evaluating service providers before booking. PlayerAid does not vet, certify, endorse, or guarantee the qualifications, credentials, or conduct of any service provider.
• Reviews and profile information displayed are provided by users and may not be independently verified.
• Disputes with service providers should be attempted directly in the first instance. PlayerAid may, at its sole discretion, mediate disputes but is not obligated to do so.
• You should exercise the same caution you would when engaging any independent professional.

Your Ownership

You retain ownership of all content you upload, post, or submit to PlayerAid ("User Content"), including profile information, photos, videos, messages, and social feed posts.

License to PlayerAid

By submitting User Content, you grant PlayerAid a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, store, display, reproduce, transmit, and distribute your User Content solely for the purposes of operating, providing, and improving the Service. This license terminates when you delete the specific User Content or close your account, subject to our data retention obligations.

Your Representations

By submitting User Content, you represent and warrant that:

• You own the User Content or have all necessary rights and permissions to submit it
• Your User Content does not infringe any third-party copyright, trademark, privacy, or other intellectual property or proprietary right
• You have obtained the written consent of all identifiable individuals depicted in your User Content, including from parents or guardians for any minors depicted
• Your User Content is accurate and does not contain false or misleading information about yourself or others
• Your User Content complies with these Terms and all applicable laws

Content Moderation

PlayerAid reserves the right, but not the obligation, to review, monitor, remove, or refuse any User Content at our sole discretion, with or without notice, for any reason including a violation of these Terms or applicable law. We do not assume any liability for User Content that we choose to display or remove.

Not Professional Advice

The AI assistant does not provide professional athletic training, medical, nutritional, psychological, legal, financial, or academic advice. Content generated by the AI assistant is for informational and convenience purposes only. Always seek the advice of qualified professionals for decisions that affect your health, safety, finances, legal standing, or athletic development.

Profile Update Suggestions

The AI assistant may suggest changes to your player profile based on your conversations. Any suggested updates require your explicit confirmation before being applied. You are solely responsible for reviewing and approving all AI-suggested edits before they are saved to your profile.

Accuracy Not Guaranteed

AI-generated responses may contain errors, inaccuracies, hallucinations, or outdated information. PlayerAid does not warrant the accuracy, completeness, reliability, or fitness for any particular purpose of any AI assistant output. Use all AI-generated information with appropriate judgment and independent verification.

Data Processing

Your conversations with the AI assistant, including any personal information you share in that context, are processed and stored as described in our Privacy Policy.

The following conduct is strictly prohibited on the PlayerAid platform. Violations may result in immediate account suspension or termination and may be reported to applicable law enforcement authorities.

Account & Identity

• Providing false, misleading, or inaccurate registration or profile information
• Creating profiles for real individuals without their express consent (or parental/guardian consent for minors)
• Impersonating any person, organization, or PlayerAid
• Accessing another user's account without authorization
• Creating multiple accounts to circumvent suspensions or restrictions

Content & Conduct

• Harassing, bullying, threatening, intimidating, or abusing other users
• Posting content that is defamatory, obscene, hateful, discriminatory, or that glorifies violence
• Posting sexually explicit content of any kind
• Sharing another person's private or personally identifiable information without their consent ("doxxing")
• Uploading or distributing malware, viruses, spyware, or other harmful code

Platform Integrity

• Attempting to gain unauthorized access to any part of the Service, our servers, or connected systems
• Scraping, crawling, or systematically extracting data from the Service without express written permission
• Using automated tools, bots, or scripts to interact with the Service in ways that are not authorized
• Manipulating metrics, ratings, reviews, or rankings
• Circumventing or attempting to circumvent any payment controls, access restrictions, or security measures
• Using the Service to transmit unsolicited commercial communications (spam)

Financial & Marketplace

• Listing services you are not qualified, licensed, or legally permitted to provide
• Using another user's payment credentials or financial information without authorization
• Engaging in fraudulent transactions or chargebacks
• Facilitating off-platform payments to circumvent marketplace fees or protections

Legal Compliance

• Using the Service for any purpose that violates applicable local, state, national, or international law
• Violating any third-party intellectual property, privacy, or other proprietary rights
• Using the Service to facilitate illegal discrimination based on race, gender, religion, disability, or other protected characteristics

PlayerAid's Intellectual Property

All intellectual property rights in and to the Service — including the software, source code, platform design, user interface, logo, brand marks, trademarks, and all content created by PlayerAid — are owned by PlayerAid or its licensors and are protected by applicable intellectual property laws. These Terms do not grant you any rights in PlayerAid's intellectual property except as expressly set forth herein.

You may not copy, modify, create derivative works from, distribute, sell, lease, sublicense, publicly perform or display, or otherwise exploit any part of our Service or the software powering it without our express prior written permission.

Feedback

If you provide feedback, suggestions, bug reports, or ideas regarding the Service (collectively, "Feedback"), you hereby grant PlayerAid an irrevocable, perpetual, worldwide, royalty-free license to use, implement, and build upon such Feedback for any purpose, without any obligation to compensate, credit, or notify you.

Copyright & DMCA

PlayerAid respects the intellectual property rights of others. If you believe that any content on the platform infringes your copyright, please send a DMCA takedown notice to legal@playeraid.org with sufficient detail to identify the allegedly infringing content, the copyrighted work, and your contact information. We will respond to valid DMCA notices in accordance with applicable law.

Termination by You

You may delete your PlayerAid account at any time through the app settings. Upon deletion, your right to access the Service ceases and your data will be handled according to our Privacy Policy.

Termination by PlayerAid

We may suspend or permanently terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of these Terms or any applicable law
• Conduct that may harm PlayerAid, other users, or third parties
• Suspected fraudulent, abusive, or illegal activity
• Extended periods of account inactivity
• If required to do so by law or a lawful governmental request

We will endeavor to provide notice where reasonably practicable, except in cases of serious violations or where doing so would compromise security or legal obligations.

Effect of Termination

Upon termination for any reason, your license to use the Service immediately terminates. We may retain certain data for as long as required by law or our legitimate business purposes, as described in our Privacy Policy. The following sections of these Terms survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law & Disputes.

Recruiting Disclaimer

PlayerAid facilitates athlete visibility, profile sharing, and connecting athletes with coaches and opportunities. PlayerAid does not guarantee any specific recruiting outcome, scholarship, opportunity, selection, or connection with any college program, professional team, scout, or brand. All recruiting and hiring decisions are made entirely by third parties independent of PlayerAid.

Marketplace Disclaimer

PlayerAid does not vet, endorse, certify, or guarantee the services, skills, qualifications, licensing, insurance, safety record, or conduct of any service provider on the platform. You engage with marketplace providers at your own risk.

Third-Party Content

The Service may contain links to or integrate with third-party websites, services, and content. PlayerAid is not responsible for and does not endorse any third-party content, products, or services. Your interactions with third parties are governed by their own terms and privacy policies.

Some jurisdictions do not allow the exclusion of certain warranties or limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by applicable law. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PlayerAid and its officers, directors, employees, agents, affiliates, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Any User Content you submit, post, or transmit
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party right, including any intellectual property right, privacy right, or publicity right
• Your conduct on the platform or in connection with any marketplace transaction
• Any claims by minor athletes or their parents/guardians arising from Managed Player profiles you have created
• Your misrepresentation of your qualifications, credentials, or authority

PlayerAid reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.

Governing Law

These Terms and any dispute arising out of or related to them or the Service shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles, and without regard to the United Nations Convention on Contracts for the International Sale of Goods.

Informal Resolution First

Before filing any formal claim, you agree to contact us at legal@playeraid.org and make a good-faith effort to resolve the dispute informally. We will attempt to resolve any dispute within 30 days of receiving notice. Many concerns can be resolved quickly through this process.

Binding Arbitration

If informal resolution fails after 30 days, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted on an individual basis only; class arbitrations and class actions are not permitted.

The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The AAA Consumer Arbitration Rules are available at adr.org.

Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or to prevent imminent harm that cannot adequately be remedied through arbitration. Small claims court actions within applicable jurisdictional limits are also exempt.

Time Limitation on Claims

To the extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the claim arose, or such claim is permanently barred.

We may update these Terms from time to time to reflect changes in our practices, the law, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you via push notification or email for significant changes that materially affect your rights or obligations
• For changes that substantially alter the arbitration provision, provide at least 30 days' advance notice and allow you to opt out of the new terms

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

For questions, concerns, or legal notices related to these Terms, please contact us through the appropriate channel below.